Concept4 customers receive an annual invoice for their website hosting and technical support for the upcoming year. The value can vary from site to site but ultimately the service essentially has the same make up. We find that this service can be both underestimated and misunderstood though, with some customers also not taking full advantage of what is available to them. In our latest blog we look at exactly what our hosting and technical support services entail. Without them all, with some other providers, you could find your website is quite quickly compromised and under performs.

Three Key Elements

There are three key elements to this service. Firstly, your website sits on a very secure server to ensure both strong security and excellent website performance. This includes proactive monitoring, regular backups, performance optimisation and security patching to ensure your website remains fast, stable and protected. All of crucial importance in the modern digital landscape. Secondly, we work in the background over the year, to ensure your site remains compliant with the regular updates to our software plugins, security protocols and the various internet browsers. That way your website is always seen at its best. This element of the support costs is the least well known but ironically takes up most of the time. It is this continuous TLC that sets us and our websites apart. Anyone who has bought a website that has then been left untouched for years really will know the difference! Then finally we allocate some time for any issues that may arise over the year. In truth, if we get the first two correct there is little need for the latter.

Tickets Please!

In the event you do need some technical help or have a query then please visit our support helpdesk website. Here you can easily log your issue as a support ticket, and our team will get on it and get back to you quickly. Our team monitor these tickets closely and ensure any issues are resolved with minimal disruption. This is our preferred approach, but you are more than welcome to reach out to us more directly by phone or e-mail. Either way our dedicated team are very responsive and get great reviews. These include “the aftercare/support from the team is second to none”, “very impressed with their technical ability”, “always willing to go the extra mile” and “their responsive support team sets them apart”.

Training Centre

Also, don’t forget our online CMS training centre. This will help you get the most out of our WordPress websites. It is a key element in our ongoing training and support offering to website customers. It features an online library of training videos covering all aspects of our CMS and how to manage the content on your website. It is a handy and informative guide available 24-7. This empowers your team to manage day to day updates confidently. Learning is broken down into bitesize chunks to fit in with customer requirements. This can help you, for example, to add a page to the menu structure, create a new form for submission or update your accreditations. Please do take a look.

In addition to all this we invoice your annual fee two months in advance to allow customers time to cancel, should circumstances have changed. Not all providers would do this. Given this and the above we feel our website support services are both great value for money and another example of our significant customer service focus. We see hosting and technical support not just as a service, but as an ongoing partnership, ensuring your website continues to evolve, perform and deliver value over time. As the digital landscape continues to develop, we ensure your website keeps pace, from browser changes and accessibility standards through to emerging best practices. If you have any support queries or questions, please do get in touch.